Something is not working as expected? Or do you have questions about your product? For quick assistance with problems, please contact our support team first. We can often find a solution in the first step and process your request without a return. You can find the right contact here.

For a smooth processing of your request please consider the following points:

  1. Please fill in the service order completely and click [finish]
    IMPORTANT NOTE: Please use one RMA position per device!
     
  2. After the approval of our support team you can dismantle the device.
     

  3. Please enclose a copy of the invoice and the printed service order to your return.
    IMPORTANT NOTE: A return without RMA-number cannot be processed!

     

Please state the RMA-number whenever you make an inquiry regarding your order! 
By sending this service order you accept possible arising costs as well as our general terms and conditions and the privacy policy!
 

RMA Form